איך לענות ללקוח כועס

Hi [Name], you're right, and I'm sorry about [the problem]. I'll fix it and send you the corrected version by [time]. Thank you for pointing it out.

Hi [Name], I understand this isn't what you expected, and I want to get it right. Just to be sure: you'd like [what they want], is that correct? Once you confirm, I'll update it by [time].

Hi [Name], I understand your frustration. The original order covered [scope], and [their request] is extra work. I'm happy to do it: I can send you a custom offer, or we can adjust [something] within the current order. Which would you prefer?