How to tell a client your delivery will be late
Updated October 28, 2026
A file takes longer than expected, you get sick, a supplier is late. Most clients accept a delay. What they don't accept is hearing about it after the deadline. Tell them early, give a new date, and keep it short.
Before you reply
- Write before the deadline, not after.
- Give a specific new date, and pick one you're sure you can meet.
- One short reason is enough. Skip the long excuses.
- Show what's already done, or offer something small for the wait.
- On Fiverr, ask for the new date through the order's Resolution Center so it's on record.
Ready replies
Replace the parts in [brackets] before you send.
Short delay
Hi [Name], a quick update on your order: I need a little more time to get [the final part] right. I'll deliver by [day, date] at the latest. Thanks for your patience!
Longer delay, with progress
Hi [Name], I want to let you know early: because of [short reason], your order will be [2] days late. [The first half] is already done, and I can send you a preview today. Is [new date] OK for you?
Delay with something extra
Hi [Name], I'm sorry, but I won't make the original deadline. I'll deliver by [date], and I'll add [an extra revision] at no cost for the wait. Thank you for understanding.
Avoid these
- Waiting until the deadline has passed.
- Vague words like "soon" or "in a few days".
- A new date you're not sure about. A second delay hurts much more than the first.
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